General Information for All Living Lab Students

The purpose of the Purchasing department is to efficiently and effectively source, acquire, and manage the goods and services necessary for the operation of the establishment. The procurement function plays a critical role in ensuring that the hotel, restaurant and catering facilities obtain quality products and services at the best possible prices, thereby contributing to operational efficiency, guest satisfaction, and overall financial performance.

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The Marketing and Communications Department serves as a strategic hub responsible for building and maintaining the brand, fostering communication with stakeholders, and driving business growth. The primary purpose of this department is to create awareness, generate interest, and cultivate positive perceptions about the organization's products, services, or brand.

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The Human Resources (HR) department serves as a strategic partner responsible for managing the human capital of the company. The primary purpose of the HR department is to create and maintain a productive, positive, and compliant work environment while supporting the overall goals and objectives of the organization.

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The Finance Department serves as a critical hub for managing financial resources, ensuring fiscal responsibility, and supporting strategic decision-making. The primary purpose of the Finance Department is to safeguard the financial health of the organization and contribute to its overall success.

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The Event Department is responsible for planning, organizing, and executing a wide range of events, meetings, and functions. The primary purpose of the Event Department is to create memorable and successful events that meet the specific needs and expectations of clients.

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The learning and development is responsible for designing, implementing, and overseeing learning and development initiatives within the organization. Are you ready for this endeavor? Are you ready to make impactful change?

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The Management Assistant plays a crucial role in supporting the executive team and ensuring the smooth operation of the organization. This position involves a wide range of administrative and clerical duties to assist in the daily management of the company, enabling the executive team to focus on strategic initiatives. The Management Assistant serves as a key point of contact within the organization and liaises with internal and external stakeholders..

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The Guest Relations Officer is a pivotal role within the hospitality organization, dedicated to ensuring guests have a positive and memorable experience. This position involves managing guest interactions from pre-arrival to post-departure, addressing inquiries, resolving issues, and enhancing the overall guest experience. The Guest Relations Officer acts as the primary point of contact for guests, delivering exceptional service and fostering positive relationships.

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The Hospitality Technology and Innovations (HTI) manager is a key position within the hospitality organization, responsible for driving technological advancements and innovation to enhance operational efficiency, guest experience, and competitive advantage. This role involves overseeing the ICT infrastructure, identifying and implementing innovative solutions, and ensuring seamless integration of technology across all departments.

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The Duty Manager is critical role within a hospitality organization, responsible for overseeing daily operations and ensuring a high level of guest satisfaction. This position requires a proactive approach to managing staff, addressing guest needs, and resolving issues that arise during the shift. The Duty Manager as the key point of contact for guests and staff, ensuring smooth operations and maintain the standards of the organization.

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